Terms of Service

Effective Date: May 6, 2026

Welcome to BootsOnCall. These Terms of Service ("Terms") govern your use of our website (bootsoncall.com), our service request platform, our contractor portal, our SMS messaging program, and all related services (collectively, the "Service") operated by Sunshine Treasure LLC ("BootsOnCall," "we," "us," or "our").

By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What BootsOnCall Is

BootsOnCall arranges, prices, and stands behind home repair work for property owners and renters ("Customers") — handyman, plumbing, electrical, HVAC, and other home repair services. Your contract for the job is with BootsOnCall. We do not perform the work ourselves; it is performed by independent local contractors ("Contractors") whom we contract with separately. You do not contract with the Contractor. What we promise you about the work is in Section 9.

Contractors on the platform are independent businesses, not employees, agents, or representatives of BootsOnCall or Sunshine Treasure LLC. We vet Contractors at onboarding (verifying insurance and identity), but we do not supervise or direct how they perform the work.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you are 18 or older and have the legal authority to enter into these Terms. If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

3. The SMS Messaging Program

Consent to Receive SMS

By providing your phone number through our website, by texting our published business number, or by registering as a Contractor, you expressly consent to receive SMS messages from BootsOnCall, including messages sent using automated technology, related to your service request or your Contractor status. Consent is not a condition of any purchase.

Privacy of SMS Data

Your phone number and SMS content are not sold, rented, or shared with third parties for their own marketing purposes. SMS opt-in data is never shared with third parties for marketing purposes under any circumstances. See our Privacy Policy for details.

4. Service Requests and Bookings

How it works for Customers

Customers submit service requests through our website, by texting our number, or by calling. We use the information provided to match the request with an appropriate Contractor in our network. Once a Contractor accepts the job, we facilitate scheduling and payment.

Pricing and estimates

BootsOnCall gives you one all-in price before you book. Where we show you a price range first, that range holds for the scope you described and photographed; if the job turns out to be bigger than the photographs showed, we come back to you with a price before you agree to anything, and there is no deposit until then. Once you book, the price is the price. It moves only if the Contractor finds work outside what you booked, and only with your approval first.

Deposits and payment

BootsOnCall collects a deposit at the time of booking, processed by our payment processor (Stripe). The deposit is applied to the final price. The remaining balance is charged when you approve the finished work — not when the Contractor marks it complete. We will contact you when the work is marked finished. If you do not reply, we will remind you; if the job photographs show that the agreed work was done, a member of our staff reviews them, closes the job, and charges the balance. You authorize BootsOnCall to charge your payment method for the deposit at booking, the remaining balance on your approval or on that review, and any change order you have approved.

Cancellations

You may cancel free of charge up to two hours before your scheduled window, and your deposit is refunded in full. If you cancel inside that two-hour window, or if nobody is home when the Contractor arrives, up to $75 of your deposit covers the Contractor's trip and the remainder is refunded to you.

No-shows

If you are not present at the agreed-upon time and the Contractor cannot access the work site, a service-call fee may apply. We will attempt to reach you by SMS and phone before assessing this fee.

5. Contractor Relationship

Contractors are independent

Contractors are independent business operators, not employees of BootsOnCall. They control their own schedules, methods of work, tools, and pricing within the bounds of platform rules. BootsOnCall does not supervise, direct, or control the manner in which Contractors perform their work.

What we check before a Contractor can work

Before a Contractor can take a job we run a background check, and we collect a current general liability certificate naming BootsOnCall as additional insured — we refuse a certificate that does not name us, and the platform refuses the job when that coverage has lapsed. Our workmanship warranty is in Section 9.

Customer feedback

After every job, Customers may rate the Contractor and provide feedback. Repeated poor performance may result in suspension or removal of a Contractor from the platform.

6. Customer Responsibilities

As a Customer, you agree to:

• Provide accurate information about the work needed, including photos where applicable
• Provide a safe work environment and reasonable access to the work site
• Be present (or arrange access) at the agreed-upon time
• Pay the agreed-upon final price promptly upon job completion
• Not contact Contractors directly for off-platform work for twelve (12) months following a job, in order to maintain the integrity of the platform

7. Contractor Responsibilities

As a Contractor, you agree to:

• Maintain valid licensure and insurance throughout your time on the platform
• Perform work in a professional, timely, and quality-focused manner
• Communicate proactively with Customers about scheduling and progress
• Not solicit Customers for off-platform work
• Comply with all applicable laws and regulations governing the work you perform
• Carry your own tools, materials, and vehicle insurance

8. How BootsOnCall Is Paid

BootsOnCall sets the price the Customer pays. The Contractor sets his own price for the work, and BootsOnCall pays that price in full; the difference between the two is what BootsOnCall earns. Customers pay no separate platform fee — the price quoted is the price, subject to any change order you approve. Contractors are paid by direct deposit to their connected Stripe account.

9. Disclaimers

The Service is provided "as is"

BootsOnCall provides the Service on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Service or any work performed by Contractors, except as expressly set forth in these Terms.

Our workmanship warranty

BootsOnCall warrants the workmanship for 12 months. If work booked and paid for through the Platform fails within 12 months of completion, we get it put right at no charge to you. Manufacturer warranties on materials pass to you. Normal wear, misuse, and pre-existing conditions are not covered. Any disputes about quality, completeness, or suitability of work should be directed first to the Contractor; if unresolved, contact support@bootsoncall.com and we will assist with mediation.

Limitation of liability

To the maximum extent permitted by law, BootsOnCall and Sunshine Treasure LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenues, arising from your use of the Service. Our total aggregate liability for any claim arising from or related to the Service shall not exceed the greater of (a) the platform fees we received from your transactions in the twelve months preceding the claim, or (b) one hundred dollars ($100).

10. Indemnification

You agree to indemnify and hold BootsOnCall, Sunshine Treasure LLC, and our officers, employees, and agents harmless from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Service, or, if you are a Contractor, the work you perform for Customers introduced through the platform.

11. Dispute Resolution

Informal resolution first

If you have a dispute with BootsOnCall, please first contact us at support@bootsoncall.com so we can try to resolve it informally. Most issues can be resolved this way within a few business days.

Governing law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of laws principles.

Venue

Any legal action arising from or related to these Terms or the Service shall be brought exclusively in the state or federal courts located in Cook County, Illinois, and the parties consent to the personal jurisdiction of those courts.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on this page and updating the "Effective Date" at the top, and where appropriate by sending you an email or SMS notification. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service if you violate these Terms, engage in fraudulent or harmful activity, or for any other reason at our reasonable discretion. Sections 5, 6, 7, 9, 10, and 11 survive termination.

14. Contact Us

Questions about these Terms? Contact us: